GENERAL SALES CONDITIONS
1. General Conditions
The domain IIMO-STORE.COM belongs to Hokney Lifestyle S.L., NIF B86086840 registered in Camino de las Huertas 18, 28223 Madrid.
Our products are available for sale:
- on our online shop www.iimo-store.com;
- in the best shops worldwide.
Purchases made on www.iimo-store.com are subject to the sales conditions presented in this document and regulated by the Spanish legislation on the matter of distance selling.
2. Prices, payments and security
Prices
All our prices are indicated in euro (€) and include VAT for sales within the European Union.
These prices are subject to changes without previous notice.
For sales to countries outside the European Union, all taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.
Payments
Users may pay the price of the products purchased by any of the following means:
a) By debit or credit cards issued by European financial institutions
Payment of the user's order is performed in real time through the Online POS once it has been verified that all the data provided is correct.
b) Via PayPal
Security
The online payment methods offered rely on secured servers that guarantee the protection and authenticity of the information traveling from our virtual shop to the bank.
Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities.
IIMO STORE cannot see, nor stock this information.
3. Shipping policy and delivery terms
All orders placed before 12:00 pm Central European Time (CTE) will be processed and dispatched from our warehouse in Madrid the same day.
We always offer STANDARD SHIPPING to the European Union and UK. We also offer an Express Shipping Service. For either services, delivery time and costs vary depending on your country.
For sales to countries outside the European Union, all taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.
Once your order has been shipped, you will receive an email from the carrier with a link to track and trace your order. Our customer service remains at your disposal as well if you need any information regarding your shipment. Reach us through our contact form.
4. Exchanges and returns
All our products are made in the highest quality and pass rigorous and exhaustive controls. They comply with European Union legislations in force and, in many cases, far exceed the quality requirements imposed by the regulations.
If you still would like to return or exchange your goods, you can do it within a maximum of 15 days after receiving your order.
For all returns, please send first your request to our Customer Service through our contact form, informing of the order nº, article you wish to return and the reason.
In the case of an exchange, please inform us which product you would like instead. *
* If the product value is different, a voucher or a new payment link will be sent. There will be additional costs for the transport.
Return conditions
- Only goods returned in the following conditions will be accepted (according to the legislation governing e-commerce):
- Time frame: returns will only be accepted if returned within 15 days after reception. For the Festive Season, we have extended the returned period until 15th January 2024 for orders made until 31st December 2023.
- Goods must be returned in their original packaging, with their respective original labels (ready to be restocked).
- Goods must not have been used, washed or altered in any way.
- Once the return is accepted by IIMO STORE’s Customer Service, they will communicate you the return number, which needs to be indicated on the parcel and inside the box and the return address.
The return shipping costs are at your expense.
Once IIMO STORE receives the returned goods, they will be controlled.
Only the complete value of the products will be refunded, if returned in the conditions stipulated above. On the contrary, a fee will be charged or not refunded.
The refund will be made the same way the original payment was made. The customer will be refunded in a maximum of 20 days, after reception and inspection of the goods.
Damaged or defective goods
If the customer notices any damage or defect on the good, including a possible transport damage, he/she must contact IIMO STORE’s Customer Service through the contact form within 24 hours following the reception, sending a detailed description of the damage with pictures enclosed (the packaging, label and product must appear on the photographs).
IIMO STORE’s Customer Service will examine the damages and offer the best solution, as for instance, the replacement of the damaged good or spare piece.
Colour variation
Products’ colours can seem different depending on the brightness and colour configuration of your screen. Mood and packshot pictures can also present slight colour variations. We try our best to feature pictures that correspond to the reality.
5. Order Cancellation
Unfortunately, it is only possible to cancel your order if it has not yet been packed and shipped from our warehouse. If you want to cancel an order, please send us an email to shops@iimo-store.com with subject line “CANCEL ORDER Nº XXXX”
In case you cancel your order and it has already been shipped, IIMO STORE will charge the corresponding management fees.
6. Customer Service
Our customer service can be reached through the contact form or by email at shops@iimo-store.com
Customer service hours: from Monday to Friday, from 9:00am to 15:00pm
7. Responsibility
IIMO STORE cannot be held responsible for the misuses of the purchased goods.