SHIPPING

All orders placed before 12:00 pm Central European Time (CTE) will be processed and dispatched from our warehouse in Madrid the same day.

We always offer STANDARD SHIPPING to the European Union and UK. We also offer an Express Shipping Service. For either services, delivery time and costs vary depending on your country.

For sales to countries outside the European Union, all taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

Once your order has been shipped, you will receive an email from the carrier with a link to track and trace your order. Our customer service remains at your disposal as well if you need any information regarding your shipment. Reach us through our contact form.

 

ORDER CANCELLATION BEFORE SHIPPING

Unfortunately, it is only possible to cancel your order if it has not yet been packed and shipped from our warehouse. If you want to cancel an order, please send us an email to shops@iimo-store.com with subject line “CANCEL ORDER Nº XXXX”

 In case you cancel your order and it has already been shipped, IIMO STORE will charge the corresponding management fees.